Shipping policy

September 11, 2026

At The Fur Pup, we use a global network of fulfillment partners and warehouses to deliver products to customers in the United States, Canada, United Kingdom, Australia, Europe, and other supported destinations.

Depending on product availability, inventory levels, destination, and fulfillment requirements, your order may be shipped from:

  • A regional fulfillment center
  • A warehouse located in your destination country or region
  • An international fulfillment facility
  • A trusted fulfillment partner in China

Our fulfillment system determines the appropriate fulfillment location and shipping method for your order.

1. Order Processing

Orders are generally processed within:

1–3 business days

after payment has been successfully received.

Processing times may be longer during:

  • Holidays
  • Major promotional periods
  • High-volume sales events
  • Product launches
  • Unexpected fulfillment disruptions

If a specific product has a different processing timeframe, the applicable timeframe may be displayed on the product page or at checkout.

2. Shipping & Delivery Times

Delivery times depend on:

  • Product availability
  • Fulfillment location
  • Shipping method
  • Destination
  • Carrier
  • Customs processing
  • Local delivery conditions

Our current estimated delivery windows are:

Destination Estimated Delivery
🇺🇸 United States 5–10 business days
🇨🇦 Canada 5–12 business days
🇬🇧 United Kingdom 5–12 business days
🇦🇺 Australia 6–14 business days
🇪🇺 Europe 5–14 business days

These delivery times are estimates and not guaranteed delivery dates.

Before publishing these exact numbers, make sure they match the actual performance of your China suppliers and regional 3PLs.

For U.S. customers, online sellers generally need a reasonable basis for advertised shipping times; if a promised shipping timeframe cannot be met, applicable FTC rules can require notice and cancellation/refund options.

3. Shipping From Different Locations

The Fur Pup uses a hybrid fulfillment model.

For example:

Customer in the USA

If inventory is available at our U.S. fulfillment center:

USA 3PL → Customer

If local inventory is unavailable:

International fulfillment partner → Customer

The same principle may apply to customers in Canada, the UK, Australia, and Europe.

The fulfillment location is determined based on product availability and operational requirements.

4. Multiple Products & Split Shipments

If you order multiple products, your items may be shipped separately.

This can happen when products are stored in different fulfillment facilities.

As a result:

  • Your products may arrive in separate packages.
  • You may receive multiple tracking numbers.
  • Packages may arrive on different dates.

You will not be charged additional shipping solely because your order is split into multiple shipments unless the applicable shipping terms at checkout state otherwise.

5. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive shipping information and tracking details when tracking is available.

Please allow some time for tracking information to become active after the carrier receives and scans the package.

Tracking updates may occasionally pause while a package is:

  • In transit
  • Going through customs
  • Transferred between carriers
  • Awaiting a local delivery scan

6. Customs, Duties & Taxes

Depending on your destination and fulfillment method, your order may be subject to:

  • Import duties
  • VAT
  • GST
  • Customs fees
  • Brokerage fees
  • Other applicable taxes or charges

Where applicable charges are not collected at checkout, they may be payable by the customer upon import or delivery.

The Fur Pup does not control customs processing times or decisions made by customs authorities.

For UK/EU orders, your actual tax and duty treatment should match your Shopify tax setup and fulfillment arrangement.

7. Delivery Delays

Although we work with trusted fulfillment and shipping partners, delivery delays can occasionally occur.

Possible causes include:

  • Customs clearance
  • Severe weather
  • Carrier delays
  • Public holidays
  • High shipping volumes
  • Transportation disruptions
  • Incorrect address information
  • International logistics disruptions
  • Other circumstances outside our reasonable control

When delays occur, we will make reasonable efforts to assist customers and provide available tracking information.

8. Lost Packages

If your order appears to be lost in transit, contact us at:

sourcingchub@gmail.com

Please provide your order number.

We will work with the relevant carrier or fulfillment partner to investigate the shipment.

Depending on the circumstances and applicable law, we may provide a replacement or refund.

9. Package Marked "Delivered"

If tracking shows that your package was delivered but you cannot find it, please:

  1. Check around your property.
  2. Check with household members.
  3. Check with neighbors.
  4. Check your building's reception/mailroom if applicable.
  5. Review the carrier's delivery information.
  6. Contact the carrier where appropriate.

If you still cannot locate the package, contact us and we will help investigate.

10. Incorrect Address

Please carefully check your shipping address before completing your order.

If you discover an error, contact us immediately:

sourcingchub@gmail.com

We will attempt to update the address before fulfillment.

However, we cannot guarantee that an address can be changed after an order has been processed or shipped.

11. Shipping Restrictions

Some products may not be available for delivery to certain countries, territories, PO boxes, remote locations, or restricted destinations.

If a shipping restriction applies to a particular product or destination, this may be communicated during checkout.

12. Shipping Costs

Available shipping options and applicable shipping charges will be displayed during checkout.

From time to time, The Fur Pup may offer:

  • Free shipping promotions
  • Discounted shipping
  • Regional shipping promotions
  • Product-specific shipping offers

Promotional shipping terms may be subject to minimum order values or other conditions displayed at the time of purchase.

13. Contact Us

For questions about shipping or delivery:

The Fur Pup
Operated by SourcingC LLC

Email: sourcingchub@gmail.com
Phone: +86 157 3034 5896

Business Address:
30 N Gould St Ste R
Sheridan, WY 82860
United States