Refund policy
September 11, 2026
At The Fur Pup, we want you and your furry friend to be happy with your purchase. If you experience a problem with your order, our customer support team is here to help.
The Fur Pup is a pet lifestyle brand operated by SourcingC LLC.
1. Our Return Policy
We accept eligible returns within 30 days of delivery.
To be eligible for a standard return:
- The return request must be submitted within 30 days of receiving your order.
- The product must be unused and in its original condition.
- The product should be returned with its original packaging where reasonably possible.
- You must provide your order number or other valid proof of purchase.
- The product must not have been damaged, altered, washed, or misused after delivery.
Some products may be excluded from return where permitted by applicable law, including products that cannot reasonably be resold for hygiene or safety reasons after being opened or used.
Please contact us before sending any product back.
Do not send a return to our business address unless our customer service team specifically instructs you to do so.
2. How to Request a Return
To request a return, contact us at:
Email: sourcingchub@gmail.com
Please include:
- Your full name
- Order number
- Product name
- Reason for the return
- Photos or video where relevant
Our team will review your request and provide return instructions if your return is approved.
Important
Because The Fur Pup uses a global fulfillment network, the appropriate return location may vary depending on your order and country.
Your return may be directed to:
- A regional return facility
- A fulfillment center
- Another designated return address
Do not return products to the SourcingC LLC business address unless specifically instructed to do so.
3. Damaged, Defective or Incorrect Items
We want you to receive your order in good condition.
If your item arrives:
- Damaged
- Defective
- Incorrect
- Missing parts
- Significantly different from the product description
please contact us as soon as possible at:
Please provide your:
Order number + photos/video of the issue.
Depending on the circumstances, we may offer:
- A replacement
- A refund
- A partial refund
- Another appropriate remedy
We will determine the appropriate resolution based on the circumstances and applicable consumer law.
4. Change-of-Mind Returns
If you simply change your mind about a purchase, eligible products may be returned within our 30-day return period, subject to the conditions in this policy.
Unless otherwise required by applicable law:
- Return shipping costs for change-of-mind returns may be the customer's responsibility.
- Original shipping charges may not be refundable.
- The product must meet our return conditions.
Important: Mandatory consumer rights in your country may provide additional cancellation, return, refund, replacement, or other remedies. Nothing in this policy is intended to remove those rights.
5. Refunds
Once your returned product is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to the original payment method.
Your payment provider or bank may require additional processing time before the refunded amount appears in your account.
We are not responsible for delays caused by your bank or payment provider after we have processed the refund.
6. Partial Refunds
In certain circumstances, a partial refund may be offered instead of a full refund.
For example, this may apply where:
- A product has minor damage that does not prevent normal use.
- A product is returned with missing packaging.
- A product shows signs of use.
- Only part of a multi-item order is affected.
Any reduction will be assessed based on the condition of the returned product and applicable law.
7. Lost or Undelivered Orders
If your package appears to be lost or has not arrived within the applicable delivery timeframe, please contact us.
We will investigate the shipment with the relevant carrier or fulfillment partner.
Depending on the circumstances, we may arrange:
- A replacement shipment
- A refund
- Another appropriate solution
For packages marked as delivered, please first check with household members, neighbors, building management, and the carrier's delivery information.
8. Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address during checkout.
If you entered an incorrect address, contact us immediately at:
We will attempt to make corrections where possible.
However, once an order has entered fulfillment or been shipped, we may not be able to change the address.
If an order is returned to us or our fulfillment partner because of an incorrect address, additional shipping charges may apply to resend the package where permitted by law.
9. International & Regional Consumer Rights
The Fur Pup serves customers in multiple countries.
Nothing in this Return & Refund Policy is intended to exclude, restrict, or replace any consumer rights that cannot legally be excluded.
United Kingdom
Customers in the UK may have statutory cancellation and refund rights for online purchases. For many distance sales, consumers generally have a 14-day cancellation period beginning after delivery, subject to applicable exceptions.
Our 30-day return policy does not replace or remove any statutory rights that apply to you.
European Union
Customers in the European Union may have statutory withdrawal, refund, guarantee, and other consumer rights under applicable EU and national law.
For many online purchases, EU consumers generally have a 14-day withdrawal period, subject to applicable exceptions.
Australia
Australian customers retain applicable rights and remedies under the Australian Consumer Law, including consumer guarantees.
Nothing in this policy excludes or limits those rights.
Canada
Canadian consumer rights may vary by province or territory. Nothing in this policy is intended to remove rights that cannot legally be excluded.
10. Final Sale Items
If we offer any final-sale or non-returnable products, this will be clearly identified on the relevant product page or at checkout.
Final-sale terms do not override mandatory consumer rights relating to defective, unsafe, incorrectly supplied, or otherwise non-conforming products.
11. Contact Us
If you have questions about a return, refund, replacement, or damaged product, contact:
The Fur Pup
Operated by SourcingC LLC
Email: support@thefurpup.com
Phone: +86 157 3034 5896
Business Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States